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Deutsche Post DHL
Source: Deutsche Post DHL |

DHL partners with MallforAfrica on a marketplace site focused exclusively on delivering African-Made products to the World

Marketplace Africa delivers the best of Africa to its global customers

DHL (www.dpDHL.com), the world’s leading international express services provider, today announced its partnership with e-commerce giant, MallforAfrica’s new platform, Marketplace Africa, to help online retailers bring African-made products to the US and global market. The site offers items from the continent’s most talented designers and artisans from a variety of…

Deutsche Post DHL
Source: Deutsche Post DHL |

African businesses should embrace cross-border e-commerce, says DHL

Cross-border retail volumes are predicted to increase at an annual average rate of 25% between 2015 and 2020

Cross border e-commerce continues to provide significant growth opportunities for retailers and manufacturers with an international online product offering. According to a 2017 DHL (www.dpDHL.com) report, cross-border retail volumes are predicted to increase at an annual average rate of 25% between 2015 and 2020 (from USD 300 Billion to USD…

Deutsche Post DHL
Source: Deutsche Post DHL |

DHL announces title partnership of Africa’s largest e-commerce and fintech event

E-commerce and fintech are Africa’s biggest opportunities for growth

DHL Express Sub-Saharan Africa (SSA) (www.dpDHL.com) has announced that the company has signed on as title sponsor for the 2018 DHL eCommerce MoneyAfrica Conference & Exhibition (Confex), which will be hosted at the new East Wing of the Cape Town International Convention Center on the 14th and 15th of March…

Deutsche Post DHL
Source: Deutsche Post DHL |

DHL the only company to be named Top Employer in 18 African countries

Only organizations that qualify from the selection process receive the Top Employers title and certification seal

DHL Express (www.dpDHL.com) has been certified as a Top Employer in Africa for the fourth executive year, at the prestigious Top Employer Africa 2018 certification ceremony, held at Sandton Convention Centre in Johannesburg on Thursday 12 October 2017. Hennie Heymans, CEO, DHL Express Sub-Saharan Africa, explains that this is the…

Deutsche Post DHL
Source: Deutsche Post DHL |

DHL Express highlights importance of managing customer experiences to stay ahead of competition

DHL Express has won over 27 external awards for customer service in Sub-Saharan Africa so far this year

According to the latest report (http://APO.af/6MJ2vy) by McKinsey & Company on customer experience, “Superior customer experience is increasingly being recognized as a competitive advantage for businesses, and it is becoming ever more important that a company differentiate itself by providing seamless customer experiences.” Fatima Sullivan, Vice President of Customer Service…

Deutsche Post DHL
Source: Deutsche Post DHL |

DHL and MallforAfrica team up to further cross-border e-commerce to the United States

This will be the first time businesses in Africa can sell their locally manufactured products directly on eBay

Africans will now be able to sell their local products to customers in the US through an eBay platform powered by MallforAfrica DHL Express (www.dpDHL.com), the world’s leading international express services provider recently announced its partnership with MallforAfrica (www.MallForAfrica.com), the award-winning global e-commerce company, which will facilitate selling of made-in-Africa…

Deutsche Post DHL
Source: Deutsche Post DHL |

DHL Express lauds employees as cornerstone of success

Nearly 4, 000 DHL Express employees in Sub-Saharan Africa recognized for their contributions

In a network business like DHL Express (www.dpDHL.com), it is imperative that a culture of motivation is inculcated among employees so they will deliver superior service to our customers. The annual DHL Employee Appreciation Week is one such employee engagement initiative. This year, this Africa-wide initiative was run in the…

Deutsche Post DHL
Source: Deutsche Post DHL |

Cross-border e-commerce considered a growth rocket for Sub Saharan Africa retailers

The report reveals that cross-border e-commerce offers aggregate growth rates not available in most other retail markets: cross-border retail volumes are predicted to increase at an annual average rate of 25% between 2015 and 2020

Cross-border online retail predicted to grow at twice the rate of domestic e-commerce (CAGR: 25%) until 2020 Retailers can grow 60% faster with a premium service offering DHL Express (www.dpDHL.com), the world’s leading international express services provider, has published research highlighting the significant growth opportunity for retailers and manufacturers with…

Deutsche Post DHL
Source: Deutsche Post DHL |

DHL Express makes global online shopping easier with On Demand Delivery in Sub Saharan Africa

On Demand Delivery is currently deployed in 6 markets across SSA – South Africa, Kenya, Nigeria, Ethiopia, Mauritius & Tanzania, with plans to roll out to further countries in SSA throughout 2017

On Demand Delivery developed in response to significant growth in premium cross-border e-commerce volumes  Flexible shipping options designed to enhance the customer experience for online shoppers DHL Express (www.dpDHL.com), the world’s leading international express services provider, has announced the launch of On Demand Delivery for the Sub Saharan Africa (SSA)…

Deutsche Post DHL
Source: Deutsche Post DHL |

Customer Satisfaction is More Important Than Ever During the Festive Season

During the festive season, a company’s top priority is to make sure that its platforms are effectively managed and prepared to deal with an increased influx of customers

The end of year festive season is almost upon us and for many businesses, especially those in the retail sector, this means the start of the peak activity period. In order to realize revenue targets, as well as offer a shopping experience that attracts a loyal following, it is imperative…